Refund policy

If Serpint isn’t right for you, you can have your money back. This policy is part of our terms of service.

14 days, no questions asked

• Ask within 14 days of any payment, whether it’s a new plan, a renewal or an add-on, and we refund it in full. You don’t need to give a reason.
• When a payment is refunded, the plan or add-on it paid for ends.
• After 14 days, payments aren’t refunded, including for partly used months or years, except where the law gives you that right. You can still cancel at any time, and your plan keeps working until the end of the period you paid for.

How to ask

Our orders are handled by our online reseller Paddle.com, the Merchant of Record for all our orders, so refunds are paid by Paddle. Any of these works:

• Find your order at paddle.net with the email address you paid with, and ask for a refund there.
• Reply to your receipt email.
• Write to [email protected] from the email address on your account.

The refund goes back to the card or account you paid with. How long it takes to show depends on your bank or payment method.

The free trial

The 7-day free trial needs no card, so nothing is charged and there’s nothing to refund.